VELRITY · CUSTOMER CARE

Contact Us

Questions about a Velrity product or an existing order? Our Customer Care team is available to assist with product, order, shipping, delivery, return, and refund-related inquiries.

Last updated: September 28, 2026 | Effective date: September 28, 2026

01 · GET IN TOUCH

Customer Support

For questions concerning Velrity products, purchases, shipping, delivery, returns, refunds, or other store-related matters, please contact us by email.

Email: service@velrity.com

02 · ORDER SUPPORT

Help With an Existing Order

If your inquiry concerns an existing order, please include enough information for us to identify and review your purchase. This may include:

• Your order number.
• The email address used when placing the order.
• The product related to your inquiry.
• A clear description of the question or issue.

03 · PRODUCT QUESTIONS

Before You Purchase

If you have a question about a waste bin or another product before ordering, please review the information displayed on the applicable product page first. If additional clarification is needed, email Customer Care and identify the product you are asking about.

04 · SHIPPING & DELIVERY

Shipping Support

For questions about order processing, shipping charges, tracking, delivery status, or another shipment-related matter, please include your order number when contacting us. Current shipping conditions and applicable delivery information are provided in the Shipping Policy and during checkout where applicable.

05 · ORDER ISSUES

Damaged, Defective or Incorrect Product

If your order arrives damaged, appears defective, or contains an incorrect product, please contact Customer Care as soon as reasonably possible after discovering the issue.

Include your order number, a description of the issue, and clear photographs where reasonably applicable. This information helps us review the matter and provide the appropriate next steps.

06 · RETURNS & REFUNDS

Return Assistance

If you would like to request a return or need assistance with a refund, please contact Customer Care before sending any product back.

Include your order number, the product concerned, and the reason for your request. Where the request concerns damage, a defect, or an incorrect product, photographs may also be requested. Applicable eligibility requirements and procedures are stated in the current Return & Refund Policy.

07 · ORDER CHANGES

Changes or Cancellation Requests

If you need to request a change or cancellation, contact Customer Care as soon as possible and provide your order number. Requests depend on the current order status and cannot be guaranteed once fulfillment or shipment has begun.

08 · STORE OPERATOR

Who Operates Velrity?

Velrity is a store brand owned and operated by Chaozhou Kangmao Technology Co., Ltd. Chaozhou Kangmao Technology Co., Ltd. operates velrity.com and is responsible for the operation of the online store and Customer Care associated with purchases made through the website.

09 · BUSINESS & RETURN ADDRESS

Official Address

The registered business address and designated return address are:

C11-3, Puqian 2058 E-commerce Creative Park,
Longyancheng Village, Huanggang Town,
Raoping County

Please contact service@velrity.com before sending a return. Customers should follow the applicable return procedure and instructions provided for the approved return.

OFFICIAL BUSINESS INFORMATION

Velrity