VELRITY · TERMS & CONDITIONS

Terms of Service

These Terms of Service explain the conditions that apply when you access velrity.com, use the Velrity online store, or purchase products through the website.

Last updated: September 28, 2026 | Effective date: September 28, 2026

01 · AGREEMENT & CONTRACTING ENTITY

Agreement to These Terms

Velrity is a store brand owned and operated by Chaozhou Kangmao Technology Co., Ltd. Chaozhou Kangmao Technology Co., Ltd. operates velrity.com and is the contracting entity responsible for purchases made through this website.

By accessing the website, placing an order, or otherwise using the services provided through Velrity, you agree to these Terms of Service and the policies referenced in them. If you do not agree to these terms, you should not use the website or place an order through it.

02 · USE OF THE STORE

Using velrity.com

You may use the website for lawful personal shopping and related purposes. You agree not to misuse the website, interfere with its operation, attempt unauthorized access, submit false or misleading information, or use the store in a way that violates applicable law or the rights of another party.

03 · PRODUCTS

Product Information

Velrity offers household waste bins and related home organization products. Product pages may provide information such as available styles, dimensions, colors, materials, features, and other relevant specifications.

Please review the applicable product page carefully before purchasing. Product appearance may vary slightly because of screen settings, lighting, material characteristics, and reasonable production variations.

04 · PRODUCT AVAILABILITY

Availability & Store Updates

Product availability may change. Products, options, descriptions, and other store information may be updated when reasonably necessary. Availability displayed on the website does not guarantee that an order can always be fulfilled.

05 · PRICING

Prices & Order Total

Current product prices are displayed on the applicable product pages. The final amount applicable to your purchase, including any shipping charges or other amounts shown during checkout, will be presented before you complete the order.

06 · ORDERS

Order Information

When placing an order, you are responsible for providing complete and accurate information, including your contact, billing, and delivery information where applicable.

We may review an order before fulfillment. If an order cannot reasonably be fulfilled because of product availability, payment issues, incorrect information, suspected fraud, or another legitimate operational reason, the order may be cancelled and any applicable payment handled accordingly.

07 · PAYMENT

Payment for Orders

The payment methods currently available for your purchase are displayed during checkout. By submitting an order, you represent that the payment information provided is accurate and that you are authorized to use the selected payment method.

08 · PROCESSING & SHIPPING

Shipping Conditions

Available shipping methods, applicable shipping charges, processing information, supported destinations, and estimated delivery information are provided in the current Shipping Policy and, where applicable, during checkout.

Estimated delivery periods are estimates rather than guaranteed arrival dates. Delivery may occasionally be affected by carrier operations, weather, transportation interruptions, public holidays, destination conditions, or other circumstances outside reasonable control.

09 · DELIVERY & TRACKING

Shipment Information

When tracking information is available, it may be provided after dispatch. Customers are responsible for providing an accurate delivery address. If an address error is discovered after an order is placed, please contact Customer Care as soon as possible. Changes cannot be guaranteed once fulfillment or shipment has begun.

10 · RETURNS & REFUNDS

Return Conditions

Return eligibility, the applicable return period, return shipping responsibility, return instructions, and refund procedures are governed by the current Return & Refund Policy published on velrity.com. Customers should contact Customer Care before sending a product back and follow the applicable return instructions.

11 · DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Order Issues

If a product arrives damaged, appears defective, or is different from the product ordered, please contact Customer Care as soon as reasonably possible after discovering the issue. Include your order number, a description of the issue, and photographs where reasonably applicable so the matter can be reviewed.

12 · CANCELLATIONS & CHANGES

Order Change Requests

If you need to request a cancellation or change to an order, contact Customer Care as soon as possible. Requests depend on the current order status and cannot be guaranteed once fulfillment or shipment has begun.

13 · INTELLECTUAL PROPERTY

Website Content

The website and its content, including text, graphics, branding, layout, and other materials, may be protected by applicable intellectual property rights. You may not reproduce, distribute, modify, publish, or commercially exploit protected website content without authorization or another lawful basis.

14 · PROHIBITED USES

Acceptable Use

You may not use velrity.com to:

• Violate applicable laws or regulations.
• Submit fraudulent or intentionally misleading information.
• Interfere with the security or operation of the website.
• Attempt unauthorized access to systems or information.
• Transmit malicious code or harmful material.
• Infringe the rights of Velrity or another person or entity.

15 · THIRD-PARTY SERVICES

External Services

The store may rely on third-party service providers for functions such as payment processing, website technology, fulfillment, delivery, or other operational services. Where you interact directly with a third-party service, that provider may also apply its own terms or policies.

16 · PRIVACY

Personal Information

Information about how personal information is collected, used, disclosed, retained, and protected when you interact with velrity.com is provided in the current Privacy Policy.

17 · LIABILITY

Limitations

To the extent permitted by applicable law, Velrity and its operator will not be responsible for losses caused solely by circumstances outside reasonable control or by a customer's misuse of a product or the website. Nothing in these Terms excludes or limits liability or consumer rights that cannot lawfully be excluded or limited.

18 · CONSUMER RIGHTS

Statutory Rights

These Terms are not intended to restrict rights or remedies that customers are entitled to under applicable consumer protection law and that cannot lawfully be waived or limited.

19 · RELATED STORE POLICIES

Policies Applying to Your Purchase

These Terms should be read together with the current Shipping Policy, Return & Refund Policy, Privacy Policy, and other applicable store policies published on velrity.com. Specific shipping, return, refund, and privacy procedures are described in those policies.

20 · CHANGES TO THESE TERMS

Updates

These Terms of Service may be updated when reasonably necessary to reflect changes in store operations, website functionality, policies, or applicable requirements. The current version will be published on velrity.com together with its updated or effective date.

21 · CONTACT

Questions About These Terms

For questions concerning these Terms of Service, a product, an order, or another store-related matter, please contact: service@velrity.com .

OFFICIAL BUSINESS INFORMATION

Velrity