VELRITY · CUSTOMER GUIDE

Frequently Asked Questions

Find answers to common questions about Velrity products, orders, processing, shipping, delivery, returns, refunds, and Customer Care.

Last updated: September 28, 2026 | Effective date: September 28, 2026

01 · ABOUT VELRITY

What does Velrity sell?

Velrity is an online store focused on household waste bins and related home organization products. Product styles and available options vary according to the current collection. Please review the applicable product page for the most current product information.

02 · PRODUCT INFORMATION

Where can I find product details?

Please review the applicable product page before placing an order. Available information may include dimensions, materials, colors, styles, features, included components, and other relevant specifications. Product options vary by item.

03 · ORDER CONFIRMATION

How do I know my order was received?

After an order is successfully submitted, order information is provided using the contact details associated with the purchase. Please make sure the email address, shipping address, and other information entered during checkout are complete and accurate.

04 · ORDER PROCESSING

How long does order processing take?

After successful payment confirmation, Velrity normally requires 1–3 business days to review, prepare, and process an order before dispatch. Processing time is separate from the carrier transit time for the selected shipping method.

05 · SHIPPING REGION

Where does Velrity ship?

The shipping methods, rates, and delivery estimates stated below apply to eligible purchases shipped to supported addresses in the United States. Availability for a specific delivery address is confirmed during checkout.

06 · SHIPPING OPTIONS

What shipping options are available?

Business days exclude weekends and applicable public holidays.

07 · FREE SHIPPING

How do I qualify for free shipping?

Eligible United States orders totaling $49.99 or more qualify for Free Shipping. The shipping charge for this option is $0.00. The applicable shipping method and final charge are displayed during checkout before the order is completed.

08 · DELIVERY TIME

When will my order arrive?

Velrity normally requires 1–3 business days to process an order before dispatch.

After dispatch, Express Shipping normally takes 3–7 business days. This results in an estimated total processing and delivery period of approximately 4–10 business days.

After dispatch, Standard Shipping and Free Shipping normally take 7–12 business days. This results in an estimated total processing and delivery period of approximately 8–15 business days.

These periods are estimates rather than guaranteed arrival dates. Carrier operations, severe weather, transportation interruptions, public holidays, destination conditions, or other circumstances outside reasonable control may affect delivery.

09 · TRACKING

Can I track my order?

When tracking information is available, it may be provided after your order has been dispatched. Carrier tracking systems may require additional time after dispatch before the first tracking update becomes visible.

10 · DELIVERY DELAYS

What should I do if my order is delayed?

If your order has not arrived after the applicable estimated delivery period, please review the available tracking information. If further assistance is needed, contact Customer Care with your order number so the shipment status can be reviewed.

11 · ADDRESS CHANGES

Can I change my delivery address?

If you discover an error in your delivery information after placing an order, contact Customer Care as soon as possible. Address changes depend on the current order status and cannot be guaranteed once fulfillment or shipment has begun.

12 · RETURNS

What is Velrity's return period?

Eligible Velrity purchases are covered by a 180-day free return period. The 180-day period begins on the date the applicable product is delivered. Return eligibility and the applicable procedure are described in the current Return & Refund Policy.

13 · FREE RETURN SHIPPING

Do I have to pay to return an eligible product?

Eligible and approved returns requested within the applicable 180-day return period qualify for free return shipping when the return procedure provided by Customer Care is followed. Please contact us before sending a product back.

14 · STARTING A RETURN

How do I request a return?

Before sending a product back, email service@velrity.com and provide:

• Your order number.
• The email address used for the order.
• The product you wish to return.
• The reason for the return.
• Photographs where reasonably applicable for damaged, defective, or incorrect products.

15 · DAMAGED OR INCORRECT PRODUCTS

What should I do if my product arrives damaged or incorrect?

Contact Customer Care as soon as reasonably possible after discovering the issue. Include your order number, a description of the problem, and photographs where reasonably applicable. The issue will be reviewed and the appropriate next steps will be provided.

16 · REFUNDS

How are approved refunds issued?

After an authorized return is received and reviewed, an approved refund will be initiated to the original payment method where supported. The additional time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

17 · CANCELLATIONS

Can I cancel or change an order?

If you need to request a cancellation or change, contact Customer Care as soon as possible. Requests depend on the current order status and cannot be guaranteed once fulfillment or shipment has begun.

18 · PAYMENT

What payment methods can I use?

The payment methods currently available for your purchase are displayed during checkout. Please review the checkout page for the payment options available for your specific order.

19 · STORE OPERATOR

Who operates Velrity?

Velrity is a store brand owned and operated by Chaozhou Kangmao Technology Co., Ltd. Chaozhou Kangmao Technology Co., Ltd. operates velrity.com and is responsible for the online store and purchases made through the website.

20 · CUSTOMER CARE

How can I contact Velrity?

For questions about products, orders, processing, shipping, delivery, returns, refunds, or another store-related matter, please email service@velrity.com .

OFFICIAL BUSINESS INFORMATION

Velrity