VELRITY · SHIPPING & DELIVERY

Shipping Policy

This Shipping Policy explains Velrity's order processing time, shipping methods, delivery estimates, shipping charges, tracking, and shipment support for eligible purchases made through velrity.com.

Last updated: September 28, 2026 | Effective date: September 28, 2026

UNITED STATES · SHIPPING SUMMARY

Processing, Delivery & Shipping Rates

Business days exclude weekends and applicable public holidays. Delivery periods are estimates and are not guaranteed arrival dates.

01 · SHIPPING REGION

United States

The shipping methods, charges, and delivery estimates stated in this policy apply to eligible purchases shipped to supported addresses in the United States. Availability for a specific delivery address is confirmed during checkout.

02 · ORDER PROCESSING

Processing Time: 1–3 Business Days

After successful payment confirmation, Velrity normally requires 1–3 business days to review, prepare, and process an order before dispatch.

Processing time is separate from carrier transit time. Estimated delivery time begins after the order has been processed and dispatched.

03 · EXPRESS SHIPPING

Express — $7.99

Express Shipping is available for eligible United States orders at a shipping charge of $7.99.

After the 1–3 business day processing period, Express Shipping normally takes approximately 3–7 business days after dispatch. The estimated total time from order processing through delivery is therefore approximately 4–10 business days.

04 · FREE SHIPPING

Orders $49.99 and Above

Eligible United States orders totaling $49.99 or more qualify for Free Shipping. The shipping charge for this option is $0.00.

After the 1–3 business day processing period, Free Shipping normally takes approximately 7–12 business days after dispatch. The estimated total time from order processing through delivery is approximately 8–15 business days.

05 · STANDARD SHIPPING

Orders $0.00–$49.98

Eligible United States orders totaling $0.00–$49.98 may use Standard Shipping at a shipping charge of $5.99.

After the 1–3 business day processing period, Standard Shipping normally takes approximately 7–12 business days after dispatch. The estimated total time from order processing through delivery is approximately 8–15 business days.

06 · DELIVERY ESTIMATES

Estimated Delivery Time

Delivery estimates are calculated in business days and begin after an order has been dispatched. The estimated total delivery period consists of the applicable 1–3 business day processing time plus the transit time for the selected shipping method.

Delivery estimates are not guaranteed arrival dates. Carrier operations, severe weather, transportation interruptions, public holidays, destination conditions, or other circumstances outside reasonable control may affect delivery.

07 · ORDER TRACKING

Tracking Your Shipment

When tracking information is available, it may be provided after your order has been dispatched. Carrier tracking systems may require additional time after dispatch before the first tracking update becomes visible.

08 · DELIVERY ADDRESS

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order. Please review your delivery information carefully before completing checkout.

If you discover an address error after placing an order, contact service@velrity.com as soon as possible. Address changes cannot be guaranteed once fulfillment or shipment has begun.

09 · DELAYED SHIPMENTS

Delivery Delays

If your order has not arrived after the applicable estimated delivery period, please review the available tracking information. If further assistance is required, contact Customer Care with your order number so that the shipment status can be reviewed.

10 · LOST, DAMAGED OR INCORRECT ORDERS

Shipment Problems

If a shipment appears lost, arrives damaged, or contains an incorrect product, please contact Customer Care as soon as reasonably possible after discovering the issue. Include your order number, a description of the problem, and photographs where reasonably applicable so the matter can be reviewed.

11 · 180-DAY FREE RETURN

Returns After Delivery

Velrity's eligible United States shipping options include 180 Days free return. Eligible products may be submitted for return within 180 days from the date of delivery, subject to the eligibility requirements and return procedure stated in the current Return & Refund Policy.

Please contact Customer Care before sending a product back. Eligible and approved returns within the applicable 180-day period qualify for free return shipping when the provided return procedure is followed.

12 · SHIPPING SUPPORT

Contact Customer Care

For questions concerning processing, shipping charges, delivery estimates, tracking, or an existing shipment, please contact service@velrity.com .

OFFICIAL BUSINESS INFORMATION

Velrity

Velrity is a store brand owned and operated by Chaozhou Kangmao Technology Co., Ltd.