VELRITY · PRIVACY

Privacy Notice

This Privacy Notice explains how personal information is collected, used, disclosed, retained, and protected when you visit velrity.com, place an order, contact Customer Care, or otherwise interact with the Velrity online store.

Last updated: September 28, 2026 | Effective date: September 28, 2026

01 · WHO WE ARE

Data Controller

Velrity is a store brand owned and operated by Chaozhou Kangmao Technology Co., Ltd.

Chaozhou Kangmao Technology Co., Ltd. is the data controller responsible for personal information processed through Velrity and velrity.com. References to “Velrity,” “we,” “us,” or “our” in this Privacy Notice refer to the operation of the Velrity online store by Chaozhou Kangmao Technology Co., Ltd.

02 · INFORMATION WE COLLECT

Personal Information

Depending on how you interact with velrity.com, we may collect categories of personal information such as:

• Contact information, including your name, email address, billing address, and shipping address.
• Order information, including products purchased, order details, order value, and order status.
• Payment and transaction-related information necessary to process your purchase.
• Customer Care communications and information you choose to provide when contacting us.
• Device and technical information, such as IP address, browser information, and website interaction data.
• Cookie and similar technology information associated with your interaction with the website.

03 · HOW INFORMATION IS COLLECTED

Sources of Information

We may collect personal information directly from you when you place an order, provide information through the website, or contact Customer Care; automatically when you interact with velrity.com; and from service providers involved in supporting transactions, website functionality, payment processing, fulfillment, delivery, security, and other store operations.

04 · HOW WE USE INFORMATION

Purposes of Processing

Personal information may be used where reasonably necessary to:

• Process, confirm, and manage customer orders.
• Arrange order fulfillment and delivery.
• Process authorized returns and refunds.
• Respond to questions and provide Customer Care.
• Operate, maintain, and improve the website.
• Protect transactions and help prevent fraud, misuse, or security incidents.
• Maintain appropriate transaction and business records.
• Comply with applicable legal and regulatory obligations.

05 · PAYMENT INFORMATION

Payment Processing

Payments may be processed through payment service providers available during checkout. Information required to complete a transaction may therefore be provided directly to or processed by the applicable payment provider. The payment methods currently available for a purchase are displayed during checkout.

06 · COOKIES & SIMILAR TECHNOLOGIES

Website Technologies

velrity.com may use cookies and similar technologies to support essential website functions, remember relevant preferences, maintain shopping functionality, understand website performance, improve user experience, and help protect the website against misuse.

Your browser or device may provide controls that allow you to manage certain cookies. Disabling some cookies or similar technologies may affect the operation of particular website features.

07 · INFORMATION DISCLOSURE

Service Providers & Other Recipients

Personal information may be disclosed where reasonably necessary to service providers supporting the operation of the store, including providers involved in:

• E-commerce technology and website hosting.
• Payment and transaction processing.
• Order fulfillment, logistics, and delivery.
• Customer Care and communications.
• Security and fraud prevention.
• Technical, analytics, and operational support.

Information may also be disclosed where reasonably necessary to comply with applicable law, respond to lawful requests, protect legal rights, investigate fraud or security concerns, or protect customers, the store, or other parties.

08 · DATA RETENTION

How Long Information Is Retained

Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, including processing orders, providing Customer Care, maintaining transaction records, resolving disputes, protecting against fraud or misuse, and satisfying applicable legal, accounting, tax, or regulatory requirements.

09 · DATA SECURITY

Protecting Personal Information

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

10 · YOUR PRIVACY RIGHTS

Access, Correction & Other Requests

Depending on your location and applicable law, you may have certain rights concerning your personal information, which may include:

• Requesting access to certain personal information.
• Requesting correction of inaccurate information.
• Requesting deletion where applicable.
• Requesting restriction of certain processing where applicable.
• Objecting to certain processing where applicable.
• Requesting data portability where applicable.
• Withdrawing consent where processing is based on consent.

To submit a privacy request, contact service@velrity.com . We may request information reasonably necessary to verify your identity and process the request. Requests will be handled in accordance with applicable legal requirements.

11 · CHILDREN'S PRIVACY

Children's Information

Velrity is a general online retail store and is not directed specifically to children. We do not knowingly seek to collect personal information from children in circumstances prohibited by applicable law. If you believe that a child has provided personal information improperly, please contact us so the matter can be reviewed.

12 · INTERNATIONAL PROCESSING

Cross-Border Processing

Depending on your location and the service providers used to operate the store, personal information may be processed or stored in a country or region different from the one in which you live. Where required, appropriate measures will be applied in accordance with applicable data protection requirements.

13 · THIRD-PARTY SERVICES

External Websites & Services

velrity.com may contain links to or interact with third-party websites or services. Those third parties may maintain their own privacy practices and policies. We encourage you to review the privacy information provided by a third party when you interact directly with its services.

14 · BUSINESS CHANGES

Business Transactions

If the business is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, relevant information may be transferred as part of that transaction, subject to applicable legal requirements.

15 · NOTICE UPDATES

Changes to This Privacy Notice

This Privacy Notice may be updated when reasonably necessary to reflect changes in store operations, technology, service providers, privacy practices, or applicable requirements. The current version will be published on velrity.com together with its updated or effective date.

16 · PRIVACY CONTACT

Questions & Privacy Requests

For questions about this Privacy Notice or requests concerning your personal information, please contact: service@velrity.com .

BUSINESS & PRIVACY INFORMATION

Velrity