VELRITY · RETURNS & REFUNDS

Return & Refund Policy

This Return & Refund Policy explains the return period, eligibility requirements, free return process, damaged or incorrect product procedure, and refund process for eligible purchases made through velrity.com.

Last updated: September 28, 2026 | Effective date: September 28, 2026

RETURN SUMMARY

180-Day Free Return

01 · RETURN WINDOW

180 Days From Delivery

Velrity provides a 180-day free return period for eligible purchases. The return period begins on the date the applicable product is delivered.

A return request must be submitted within this 180-day period. Requests made after the applicable return period may not qualify for return unless otherwise required by applicable law.

02 · RETURN ELIGIBILITY

Conditions for Eligible Returns

For a preference-based return, such as a change of mind or selecting a product that is no longer wanted, the product should generally:

• Be within the 180-day return period.
• Be unused and unaltered.
• Be free from customer-caused damage, stains, odors, excessive wear, or misuse.
• Include original packaging, accessories, parts, and included components where reasonably applicable.
• Be associated with a valid Velrity order or other reasonable proof of purchase.

03 · HOW TO START A RETURN

Contact Customer Care

Before sending any product back, please contact service@velrity.com to request a return.

Please provide:

• Your order number.
• The email address used for the order.
• The product you wish to return.
• The reason for the return.
• Clear photographs where the request concerns damage, a defect, an incorrect product, or another product issue.

04 · RETURN AUTHORIZATION

Wait for Return Instructions

Please do not send a product back before contacting Customer Care. After the return request has been reviewed and approved, the applicable return instructions will be provided. Following the approved procedure helps ensure that the returned product can be identified and matched to the correct order.

05 · FREE RETURN SHIPPING

Eligible & Approved Returns

The Velrity shipping options shown for eligible United States orders include 180 Days free return. Eligible returns requested within the applicable 180-day period and approved through the return process therefore qualify for free return shipping.

Customers must follow the return shipping instructions provided by Customer Care. Return shipping arranged independently without following the approved return procedure may not be covered.

06 · DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Problems With Your Order

If a waste bin or another product arrives damaged, appears defective, or is different from the product ordered, please contact Customer Care as soon as reasonably possible after discovering the issue.

Include your order number, a description of the issue, and clear photographs where reasonably applicable. The information will be reviewed and the appropriate resolution and return instructions will be provided based on the circumstances.

07 · PREFERENCE RETURNS

Change of Mind

If you selected a waste bin style, color, size, or other product option that you no longer want, you may submit a return request within the 180-day return period. The product must satisfy the applicable return eligibility requirements stated in this policy.

08 · RETURN INSPECTION

After Your Return Is Received

Once the returned product is received, it will be reviewed against the approved return request and the applicable eligibility conditions. You will be informed of the outcome of the return review and whether the refund has been approved.

09 · REFUNDS

Refund Method & Timing

If a return is approved after receipt and inspection, the applicable refund will be initiated to the original payment method where supported.

The time required for an approved refund to appear in your account after it has been initiated may vary depending on your bank, card issuer, or payment provider. Financial institution processing time is separate from Velrity's return review and refund initiation process.

10 · NON-ELIGIBLE RETURNS

When a Return May Not Be Accepted

A preference-based return may not qualify where:

• The return request is submitted after the 180-day return period.
• The product has been used, altered, intentionally damaged, or materially changed after delivery.
• The product has customer-caused damage, stains, odors, excessive wear, or other signs of misuse.
• Important accessories, parts, or included components are missing where reasonably applicable.
• The returned product cannot reasonably be matched to the applicable order or approved return request.

These conditions do not limit rights or remedies that cannot lawfully be excluded under applicable consumer protection law.

11 · EXCHANGES

Exchange Requests

If you would like a different available product option, please contact Customer Care with your order details. Available solutions depend on the product, current availability, and the status of the original item. Applicable instructions will be provided after the request has been reviewed.

12 · ORDER CANCELLATIONS

Cancellation Requests

If you wish to cancel or change an order, please contact Customer Care as soon as possible. Cancellation or modification requests depend on the current order status and cannot be guaranteed once fulfillment or shipment has begun.

13 · RETURN ADDRESS

Authorized Returns

Velrity's registered business address and designated return address are the same:

C11-3, Puqian 2058 E-commerce Creative Park,
Longyancheng Village, Huanggang Town,
Raoping County

Please contact Customer Care and obtain the applicable return instructions before sending a product to this address. This helps ensure that your return is properly authorized and associated with the correct order.

14 · RETURN SUPPORT

Contact Customer Care

For questions about a return, refund, damaged product, incorrect product, or exchange request, please contact: service@velrity.com .

OFFICIAL BUSINESS INFORMATION

Velrity

Velrity is a store brand owned and operated by Chaozhou Kangmao Technology Co., Ltd.